Frequently Asked Questions

Here are answers to questions about ordering, shipping, custom work, and support at Simply Light Designs.

Ordering & Production

How long does it take to receive my order?

Simply Light Designs products are handmade to order. Normal production time is approximately 3–4 weeks before shipping, unless otherwise indicated on the product listing.

Actual turnaround times can vary depending on the current workload, materials, and order details.

Can I get my order sooner if I have an upcoming trip?

If you have a specific deadline, please contact me before ordering so I can determine whether it can be accommodated and whether any additional fees would apply.

Priority or expedited shipping only changes how quickly the carrier delivers your package. It does not automatically move your order ahead in the production schedule.

Can I change my order after placing it?

Possibly, depending on whether production has started and the nature of the requested change.

Contact me as soon as possible with your order information and the changes you'd like to make.

Custom Orders

Can you make something that isn't listed on your website?

Custom work may be possible, depending on the design, materials, construction requirements, and current workload.

Please contact me with a description of what you're looking for. Drawings, measurements, or other relevant details can help me determine whether the project is feasible.

Can I request a different fabric or color?

Additional materials or colors may be available depending on the product and current supplier availability.

Contact me with the specific fabric or color you're interested in so I can determine whether it is suitable and available.

Should I place an order before discussing custom modifications?

No. Please contact me before ordering so we can establish the specifications, confirm that the requested modifications are possible, and determine any additional costs.

Shipping & Delivery

I received tracking information, but the carrier hasn't received my package. Why?

Shipping notifications can be generated when a label is created, before the package has physically been handed over to the carrier.

Tracking generally updates after the carrier accepts or scans the package, although it can sometimes take 24–48 hours for that information to appear.

My package says delivered, but I haven't received it. What should I do?

Occasionally, packages are scanned as delivered before reaching their final destination or are left in an unexpected location.

Check around your property, with neighbors, and with your local carrier or post office.

If the package still cannot be located, please contact me so I can help determine the next steps.

Do you ship internationally?

International shipping availability and applicable restrictions depend on the destination.

If checkout does not provide shipping to your country, please contact me to discuss whether an available shipping arrangement is possible.

Product Questions

How do I know which hammock, tarp, or quilt is right for me?

The Comparison Guides help you choose between products, while the Options Guides explain the features and configuration choices available for each product.

Comparison Guides

Options Guides

Where can I find instructions for using and caring for my gear?

Visit Product Care & Instructions for information about hammock setup, tarp use, underquilt adjustment, cleaning, and storage.

Why is my product's actual weight different from the estimated weight?

The weight estimator provides an approximate finished weight based on your selected options. Because each product is handmade, the actual weight may vary due to differences in fabric weight between production runs, material dimensions, and normal variations in construction.

The estimator is intended to help you compare options and understand their effect on weight, rather than guarantee an exact finished weight.

Repairs & Support

What if my SLD gear is damaged?

Many types of damage can be evaluated for possible repair.

Please contact me with a description of what happened and clear photographs of the affected area.

Repair options depend on the material, the extent of the damage, and the construction of the item.

How do I send an item in for repair?

Please contact me first with the information described above. I’ll review the issue and let you know whether a repair is possible and how to proceed.

Please wait for shipping instructions before sending anything. Any gear sent in for repair should be clean and completely dry.

Repair availability and warranty coverage are determined individually after evaluation.

What if I think there's a problem with my order?

Please contact me with your order information and an explanation of the issue. Photographs can be helpful when the concern involves construction, damage, or fit.

I'll review the situation and work with you to determine an appropriate solution.

Contact Simply Light Designs

If your question isn't answered here, please contact Simply Light Designs.

As a small, one-person business, I handle both production and customer service personally.